Data Intelligence Platform

ABM Connect™

Stay connected to your account and the evolving needs of your spaces for new levels of success.

Connecting People & Insights

A revolution in service delivery

More modernised workdays—yours and ours—are possible now. Our powerful data intelligence platform, ABM Connect, brings you real-time actionable metrics, robust reporting, and up-to-date KPIs. All in one location.

Our end-to-end platform connects you to our workforce, operational leaders, and business intelligence. In the facilities services industry, seamless communication plays a key role in achieving high-quality results. ABM Connect transforms how we can engage with you and support your people, spaces, and places.

Clients
Team Members
Operators
Actionable Insights

Tailored and tested features enhance the client experience

Data gathered from our team members is aggregated into an action-focused, user-friendly view. ABM Connect enables clients to continuously track operational history with ABM as well as the daily activities we’re performing. In one place, you get:

  • Quick answers to pressing questions
  • Target KPIs, such as safety and financial data
  • Real-time information on how space is service
  • Daily scope reports, invoice PDFs, and work order history

This, along with actionable analytics,enables our use of information to continuously improve your facility and our services.

Team Members

Empowering Our Teams

ABM Connect’s mobile application supports our front-line team members so they can better support you. At the start of their shifts, team members clock-in on the app, are guided to complete tasks per the scope of work, watch required training, and document notes for future shifts.

They can also document deficiencies noted in the buildings, receive ad-hoc tasks to address problems like spills, chat with their supervisors, and more.

What does this mean for you?

  • Access to real-time information on how your space is being serviced.
  • Value-added team member notes assure you we’re keeping a sharp eye on your building.
Data-Informed Decisions

Empowering our people to serve you facilities better

While you receive direct access to data and insights through ABM Connect, our operational leaders also review insights in the platform to identify opportunities to better support your space. They receive proactive alerts – such as real-time notification for an unexpected call-out, late tasks, or failed inspections.

Our operational experts can immediately act on alerts real-time, including reassigning tasks or communicating with team members through ABM Connect. We use reactive analytics to unlock new opportunities and make informed decisions specific to you. You’ll know you’re partnering with a proactive team focused on fine-tuning our servicing,ensuring corrective actions, and exceeding your goals.

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Data from our team member application flows directly into your client platform, allowing you transparency and connectivity into our services.

The information gives our operational leaders the power of data-driven decision making to ensure you benefit from continuous improvement.

How ABM Connect works
Speak with the experts
Data Points That Matter

Take a look into ABM Connect

Front-line team data

Data captured through our front-line team member application includes:

  • On-shift team members
  • Work completion against planned routines
  • Quality performance and inspections
  • Compliments and complaints
  • Recognition patterns and performance trends
  • Training compliance
  • Safe workplace observations

Centralised  data

We also aggregate this into our central data stack with other key metrics, including:

  • Safety incidents
  • Sustainability targets
  • Turnover and tenure
  • Diverse supplier spend
  • Financials and billing
  • Work orders
  • Customer satisfaction

Data—even from disparate systems—is unified. This central data stack also interfaces with our proprietary IoT hub. Information is then streamlined and displayed through analytics tailored for clients for immediate answers to questions. Configurable analytics enable our relationship to become more data driven. Instead of viewing static KPIs during periodic business reviews, KPI progress can be viewed at your fingertips, ultimately enabling more actionable discussions.

Further Your Space’s Potential With Service Options

Premium Products through ABM Connect

ABM Connect delivers a data-driven and transparent service model. It also, however, allows you to effectively operationalise emerging and maturing technologies. Smart building scan drive tangible value, but only if data can be effectively turned into altered behaviour and action.

ABM’s intelligent solutions drive an ROI through effective operationalisation of data.

Space data is aggregated into our secure, third-party tested IoT Hub.

We work with you to customise logic and algorithms to meet your needs and goals.

Tasks are then automatically updated in ABM Connect to tailor the servicing model.

You can choose to invest in one or more of our additional analytic and operational tools available, giving you even more control.

Case Study
Global Biotechnology Leader improves compliance and accuracy with ABM Connect™ for Life Sciences (GMP)
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Case Study
Implementing a BMS Analytics Package to Deliver Optimised Energy Management
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Case Study
Supporting Eden Shopping Centre's Sustainability Initiatives, from Electrical Solutions to Waste Management
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Leading the Future of Facility Services

Our Commitment to Innovation

It’s one of ABM’s core values. We’re passionate about continuing to transform the way facilities are managed and serviced. ABM Connect is proof of our dedication to driving possibility. For us, for you, together.